A1 Yippee > Windows > Business > Inventory > HelpDesk

HelpDesk
Whether your business is a one person operation, or you are part of a large enterprise wide organization, HelpDesk will bring order to the usual chaos of interfacing with clients. This is simply an amazing tool - helpdesk software - that will assist any organization from the smallest to the largest interface more efficiently with their clients. Our Review: An excellent example of customer help desk software, complete with all the tools required to easily and efficiently manage customer calls and the related follow-ups. Supported by great help documentation and a good web-site, HelpDesk is easy to get up and running, plus supported by good "tip" boxes when appropriate. It provides for a database of equipment (including the serial number, ongoing costs, supplier and more) and clients, both of which can be linked to incoming calls. On top of this, HelpDesk also provides at a glance the totals of unresolved, referred and unactioned "direct" calls awaiting you. The interface is very smooth, and the report generator (for client, operator or problem focus) is very intuitive also. Definitely worth a look! NB. A Macintosh versioon of this program is also widely available.
Licence: Shareware - 30 Days Trial Version: 1.0 Beta 7 OS: Win 95/98, Win 2000, Win NT Date: 1999/03/11 Developer: Simply Amazing Software Size: 6.11 MB		Free download
Yippee Ratings Breakdown (5 is best): Installation: 5 Interface: 4 Functionality: 4 Documentation: 4